Important Information for Complainant Regarding the Complaints Process
The Denturist Society of Saskatchewan’s role is to regulate the profession to ensure public
safety. Our role is not to get the patient a refund, but rather ensure there is no misconduct
on behalf of the Denturist.
When the Registrar learns of a complaint against a Denturist in Saskatchewan, the Registrar will forward a form, which must be completed and returned. The Registrar can only investigate complaints which have been forwarded in writing to the Denturist Society of Saskatchewan at :
Upon a written complaint, the Registrar of the Denturist Society of Saskatchewan will acknowledge receipt of complaint to both complainant and practitioner involved.
The practitioner is requested to make an attempt to resolve the complaint, and is given up to two weeks to act upon the complaint.
If the problem is not resolved between the practitioner and complainant, the Registrar will
communicate with both parties to review the facts, including all relevant Patient Records.
In the event that an examination of the dentures and oral condition is necessary, the Registrar will arrange for the complainant to appear with the dentures in question to a minimum of three Denturists. Expenses incurred by complainant for these examinations (food, travel, lodging, etc.) are the responsibility of the complainant. The complainant will be given a minimum of 10 days notice for these examinations.
After the examinations have taken place the examiners will forward their findings in writing to the Registrar.
After all examinations have been received; the Professional Conduct Committee will meet, either as a meeting or conference call, to discuss findings of the Registrar’s Investigation.
After deliberation and reaching a consensus, the Chair of the Professional Conduct Committee will advise the complainant and practitioner in writing as to the decision of the committee. This communication will generally be mailed within two weeks of the committee’s meeting.
In the event of an appeal of the Professional Conduct Committee’s decision, appeal must be made in writing to the Registrar.
Because several steps are involved to attempt resolution of a case to the satisfaction of all parties, the complaints will be undertaken in due course.